IT GRADUATES with STRONG TECHNICAL & CUSTOMER SERVICE SKILLS at Realex Payments

Realex payments.jpg
Vacancy Type: 
Private Sector

We are looking to fill another 10 roles by August 1st

Realex Payments is a leading payments service provider with over 5,000 clients processing over €12bn in online payments per annum. Operating closely with financial institutions, we provide a suite of services around payment processing, fraud & risk management and currency tools. 
Come and help us build the future of payments in a growing company with real potential for professional and personal growth! We will develop your expertise and skills, working together to excel and grow.
Our Hiring Manager says:
“We offer recent graduates from the IT sector the opportunity to work with Ireland’s leading Payment Gateway. The successful candidate will gain insight into both the commercial and technical aspects of the Payments Industry, while also gaining valuable experience working within an IT Services & Support role”.
What you will be doing:

• Act as first point of contact for customers, using internal tools to administer customer accounts 

• Efficiently manage inbound customer queries, via telephone and email, from both new and existing customers and/or their development partners 

• Identifying technical issues over the phone, as they arise and escalating to Level 2 Support where appropriate 

• Providing high quality customer service to the existing client base 

• You will undertake some practical coding tests and written exams to improve your knowledge and skills in the area

What qualities you will bring:  

• Strong Customer Service skills 

• Knowledge of programming languages – Perl, ASP/VB, PHP and Java 

• Knowledge of Operating Systems – Windows NT/2000, Linux etc. 

It helps if you also are/have:

• A general knowledge and appreciation of internet technologies and security issues

• Previous working experience in a technical support or customer service role 

Does this sound like you?
If you think you are the person for the role apply now to progress your career in the payments industry! Please apply in confidence through our career website at http://www.realexpayments.com/careers-at-realex